FAQs

  • How do I contact a manager or hotel receptionist?

    Please call, text, or contact staff via WhatsApp at * 506 8492 1133

  • What is the emergency telephone number?

    * 506 8492 1133

  • What is the email for Hotel Villa San Ignacio?

    Staff answer emails daily:  

    reservations@villasanignacio.com; and, cusotmerservice@villasanignacio.com


  • Who are the hotel Managers?

    Sergio Telíca B.  operations@villasanignacio.com


    Yesenia Molina R.  yesenia@villasanignacio.com


    Thomas Lacayo M. pandora@villasanignacio.com


  • Does the hotel have free Wifi?

    Yes, there is complimentary wife in rooms and throughout the property. The password is puravida

  • Does the hotel offer complimentary breakfast?

    Yes, breakfast is served from 7 am to 9 am in Pandora restaurant

  • Does the hotel offer breakfast to go?

    Early breakfast to go must be requested before 10 pm the day before departure.

  • Does Hotel Villa San Ignacio have a Restaurant & Bar?

    Yes, Pandora serves Breakfast, Lunch & Dinner

  • What are the hours of restaurant and bar service?

    Pandora Hours:  7 am to 10 pm

    Daily Happy Hour: 6 pm to 7 pm

    includes 50% discounts on House cocktails, 


  • Does the hotel have a swimming pool?

    Yes, the outdoor swimming pool is available 

    7 am to 6 pm daily.

  • Is there a laundry service for hotel guests?

    Yes, but there is a minimum 24-hour turnaround.  The charge is $10 per load.

  • What can I do while staying at Villa San Ignacio?

    Billiards Tables are available in each lobby – children 16 years & under must be supervised.


    Walking / Birding Trails open 6 am to 5 pm.  If you would like early access, please request this the night before with our staff working in the Pandora lobby.


    Also near the trails, there is a grass court for badminton.


  • What activities and tours are near Hotel Villa San Ignacio?

    There are several things to do near the hotel, including coffee tours, the Póas Volcano, nature walks, and an animal rescue center.  Please check our website:


    https://www.villasanignacio.com/activities


    https://www.villasanignacio.com/bird-watching


  • What time can I check into my room?

    Check-in is 3 PM.  If your room is ready before 3 pm, we allow early check-ins.

  • What time is check-out?

    Check-out is 12 PM.  If you have an afternoon flight, you may stay at the hotel, but we need your room at check-out time.  The hotel can store your luggage. During non-peak travel dates, a Late Check-Out may be available. Please get in touch with the front desk.

  • Is smoking allowed at the hotel?

    Costa Rican law prohibits smoking in all public areas. Smoking is not permitted in or near the hotel rooms. A $100 penalty is charged for smoking in these areas. 


    If you need a place to smoke, our fire pit is a secluded area 50 meters from the building entrances/exit.


  • Does the hotel provide daily housekeeping service?

    Yes, rooms will be refreshed during a multi-night stay.  Bed linens and towels will only be changed on the third day unless fresh linens are requested.

  • Do the hotel rooms have a safe?

    The hotel rooms have a safe.  Please store valuables in the safe box. Directions are located inside the safe. Standard room safes are located on the top shelf of a nightstand.

  • Does the hotel have a lost-and-found?

    If our staff find items left behind by a departed guest, we bag and mark the date that the items were found.  We keep the items for 90 days in case we need to return the forgotten items.  Items will be shipped via the preferred transportation.  A credit card must be provided to cover shipping costs.


    We do not hold food or other perishable items.


  • Do you allow Pets?

    Recently, the health department has issued restrictions on pets in public spaces. Due to this change in Costa Rican law, we are no longer accepting pets as of August 2025.  Service dogs are allowed in public spaces and also at Hotel Villa San Ignacio.

  • Is the water safe to drink?

    Water in Costa Rica is generally safe to drink.  The hotel provides two water filters: one near the lobby, attached to the deluxe rooms and suites, and the second near the pool entrance, across from the reception desk.

  • Can I walk to Alajuela Center?

    We recommend staying inside the hotel property and using the trails for walking.  Outside the property, there are few sidewalks, and using the roadways is dangerous.  If you would like to go to Alajuela center and do not have a car, we can assist you in arranging a taxi.



  • Are there earthquakes in Costa Rica?

    Yes, there are frequent moderate earthquakes that last a few seconds.  As soon as you notice the shaking sensation, it stops.  In the rarer case of a longer, stronger earthquake, drop to your hands and knees, get under a sturdy table or desk, and hold on until the shaking stops. If you are in bed, stay there and cover your head and neck with a pillow. If you are in a vehicle, pull over to a clear spot away from buildings and power lines and stay inside with the parking brake on. If you are outdoors, move to an open area away from buildings, trees, and power lines.

  • Do you have carbon monoxide detectors in the rooms?

    Yes, our safety detectors are for both fire and carbon monoxide. CO2 is a colorless, odorless gas that is very dangerous. If any CO2 is detected, the alarm in your room

    will sound to notify you to exit the room.